Purchase Policy

Thank you for choosing Proflujo Technology Pvt. Ltd.. This Purchase Policy outlines the terms and conditions governing purchases made through our website or authorized platforms. By completing a purchase, you agree to the terms outlined below.

1. Scope of Policy

This policy applies to all purchases of:

• Digital Products and Services: Subscriptions, software, licenses, and online services.
• Physical Products: Hardware, accessories, and other tangible items sold by Proflujo Technology Pvt. Ltd.

2. Pricing and Taxes

• All prices are displayed in ₹ (Rupee) and are exclusive of applicable taxes unless explicitly stated otherwise.
• Taxes such as VAT, GST, or other applicable charges will be calculated and displayed at checkout.

Proflujo Technology Pvt. Ltd. reserves the right to modify prices at any time. Price changes will not affect orders that have already been completed.

3. Payment Methods

We accept a variety of payment methods for your convenience:

• Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
• Digital Wallets (e.g., PayPal, Google Pay)
• Bank Transfers (where applicable)

By providing payment information, you confirm that you are authorized to use the selected payment method and authorize us to charge the total amount to it.

4. Order Confirmation

Upon successful completion of your order:

• You will receive an email confirmation detailing the product(s) or service(s) purchased.
• For digital purchases, instructions for accessing or downloading your product will be included in the confirmation email.
• For physical purchases, shipping details will be provided (refer to our Shipping Policy).

If you do not receive a confirmation email within 1 hour, please check your spam/junk folder or contact our support team.

5. Refunds and Returns

Refunds and returns are subject to our Return Policy. Please review it for details on eligibility and processes.

6. Errors in Transactions

If you encounter an error during your purchase (e.g., incorrect billing, overcharge, or duplicate transaction), please contact us immediately at admin@proflujo.com. Provide the following information for resolution:

• Your full name
• Order number or transaction ID
• Description of the issue

We will investigate and resolve the matter within 3 – 5 business days.

7. Subscription Renewals (If Applicable)

For subscription-based services:

• Subscriptions will renew automatically at the end of each billing cycle unless canceled prior to the renewal date.
• Customers will receive an email reminder before renewal, where applicable.
• You can manage or cancel your subscription through your account settings or by contacting our support team at admin@proflujo.com.

8. Customized or Personalized Products

Orders for customized or personalized products are non-refundable unless there is a defect or error on our part. Please review customization details carefully before completing your purchase.

9. Fraud Prevention

To protect against fraudulent transactions, we reserve the right to:

• Verify payment details or request additional identification.
• Cancel orders flagged as suspicious or unauthorized.

Customers will be notified promptly in case of cancellation due to suspected fraud.

10. Changes to the Purchase Policy

Proflujo Technology Pvt. Ltd. reserves the right to update this Purchase Policy at any time. Updates will be posted on this page, and the "Last Updated" date will reflect the most recent changes. Continued purchases after updates signify acceptance of the revised policy.

Contact Us

Proflujo Technology Pvt. Ltd.

A5 First Floor, 4th Main Road,
Sidco Industrial Estate, Villivakkam,
Chennai – 600049
Tamil Nadu, India

Mail: admin@proflujo.com