Shipping Policy

At Proflujo Technology Pvt. Ltd., we aim to provide a seamless delivery experience for our customers. This Shipping Policy explains how we handle the delivery of both physical and digital products purchased through our website or authorized platforms.

1. Scope of the Policy

This Shipping Policy applies to:

• Physical Products: Hardware, accessories, or other tangible items.
• Digital Products and Services: Subscriptions, software, and online services.

2. Delivery of Physical Products

2.1 Shipping Methods

We partner with reliable courier and logistics providers to ensure timely and secure delivery of your orders. Available shipping options will be displayed at checkout.

2.2 Delivery Timeline

• Orders are typically processed within 1 – 3 business days after payment confirmation.
• Delivery times vary based on location and shipping method, with an estimated delivery range of 3 – 10 business days for most regions.

Please note that delays may occur during holidays or due to unforeseen circumstances.

2.3 Shipping Charges

Shipping charges depend on the destination, package weight, and selected delivery method. Exact costs will be calculated and displayed at checkout.

2.4 Tracking Information

Once your order is shipped, you will receive a confirmation email containing tracking details to monitor the status of your delivery.

3. Delivery of Digital Products

3.1 Instant Access

For digital products and services, delivery is instantaneous upon successful payment. You will receive a confirmation email with access instructions or license keys within 1 hour of purchase.

3.2 Non-Delivery Issues

If you encounter any issues accessing your digital purchase, please contact our support team at admin@proflujo.com. We strive to resolve such issues within 24 – 48 hours.

4. International Shipping

We offer international shipping for physical products to select countries. Customers are responsible for:

• Any customs duties, taxes, or import fees applicable in their region.
• Ensuring that the product complies with local import regulations.

5. Address Accuracy

Customers are responsible for providing accurate shipping information during checkout. We are not liable for failed deliveries due to incorrect or incomplete addresses.

6. Undeliverable Packages

If a package is deemed undeliverable and returned to us:

• Customers may be contacted to provide a correct address and pay additional shipping charges for re-delivery.
• Refunds for undeliverable packages will exclude the initial shipping fee.

7. Lost or Damaged Shipments

• If your physical product is lost or arrives damaged, please notify us within 7 days of the expected delivery date.
• For damaged items, provide photos of the item and packaging to facilitate resolution.
• We will arrange a replacement or refund based on the situation.

8. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time. Updates will be posted on this page, and the "Last Updated" date will reflect the changes. Continued use of our services after changes signifies acceptance of the updated policy.

Contact Us

Proflujo Technology Pvt. Ltd.

A5 First Floor, 4th Main Road,
Sidco Industrial Estate, Villivakkam,
Chennai – 600049
Tamil Nadu, India

Mail: admin@proflujo.com